The National Quality Framework encourages services to continually reflect on and improve the quality of education and care they provide. Self-assessment alone isn’t enough — it’s critical reflection that drives real change, supports exceeding practices, and informs practical improvements. In practice, embedding this process can feel complex and often falls to the director or coordinator. This webinar will show how OWNA can bring self-assessment, critical reflection, and quality improvement together in a way that is manageable, inclusive, and practical. You’ll learn how to use OWNA to turn insights into action, engage your team and community, and make the improvement process a living, meaningful part of everyday practice.